Return, Refund, Shipping & Cancellation Policy

We want you to be satisfied with your purchase. Items may be returned within 7 calendar days of delivery if they are unused, unworn, and in original condition with all original packaging, certificates (if applicable), and accessories included.

To initiate a return, customers must first obtain a Return Authorization Number (RAN). Returns without a valid RAN may be delayed or refused.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).

All returns must be postmarked within 7 days of delivery.

Refunds are issued after inspection and approval of returned items.

Returned items must be:

• Unused and unworn
• In original packaging
• Free from damage, alteration, or signs of wear
• Accompanied by certificates or documentation (if provided with the order)

We reserve the right to refuse returns that do not meet these conditions or to apply a partial refund based on condition.

To ensure proper processing, all returns require a Return Authorization Number (RAN).

Please contact us to request a RAN and return instructions. The RAN must be clearly written on the outside of the package. support@atozgemsauction.com

Returns sent without authorization may experience delays or may be rejected.

Customers are responsible for safely packaging and shipping returned items.

We strongly recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in return transit.

Risk of loss remains with the customer until the item is received and confirmed by us.

Once the returned item is received and passes inspection, refunds will be processed within 1-2 business days.

Please note that depending on your bank or payment provider, additional processing time (typically 3-10 business days) may be required for the refund to appear in your account.

A 10% restocking fee may apply to all eligible returns unless the return is due to our error.

Shipping costs are non-refundable unless otherwise required by law.

Refunds are issued to the original payment method unless otherwise agreed in writing.

We do not offer direct exchanges.

If you wish to replace an item, please return the original item (if eligible) for a refund and place a new order separately.

In cases of defective or incorrect items, we will offer a replacement or refund at our discretion after verification.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Where applicable, we may request the item be returned or may issue a replacement or refund.

If a package appears significantly damaged upon delivery, you may refuse acceptance and notify both the carrier and us immediately.

Shipping times are estimates only and may vary depending on destination, carrier, customs processing, and other factors outside our control.

We are not responsible for delays caused by shipping carriers, customs clearance, weather events, or other circumstances beyond our control.

Once an order has been handed to the shipping carrier, the risk of loss transfers to the customer, subject to applicable consumer protection laws.

Tracking information will be provided once the order has shipped.

Orders may be canceled only if they have not yet been shipped or processed for shipment.

Once an order has been shipped, it cannot be canceled.

Cancellation requests must be submitted via email and are only effective once confirmed by our support team.

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to incorrect or incomplete address information:

• Shipping fees are non-refundable
• Additional reshipping fees may apply

We are not responsible for delivery failures resulting from incorrect customer-provided information.

This policy is governed by applicable United States consumer protection laws. Nothing in this policy is intended to limit rights that cannot be waived under applicable law.